This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. The matre D in The Haven won't tell you this is the case but the head maitre d and the maitre d of all the other restaurants will if you ask them. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Usually you will find items such as binoculars, umbrellas, slippers and more already. Privacy Policy. Some butlers are over active while others have taken the third sea day to meet. After being in the Haven theres no turning back IMO. Special Haven menus for The Haven Restaurant and in-suite dining. With getting drinks-- On the Gem the courtyard valet can get them and it will be covered by your Beverge package. When we were on the Gem the haven Like butlers after him, he handled everything superbly, from serving breakfast on our private veranda to making restaurant reservations at night. We tip the nighttime butler as we use them just like any other room service person. A smart-looking butler delivers breakfast on a Crystal cruise. On a busy shore excursion day, the concierge escorted us down a private elevator to a private security podium to get off the ship without the hassle of standing in line. As much as we tell them our style, likes, and preferences, we've also learned about their families, where they are from, and what they enjoy on vacation. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. @BirdTravelsin regard to your answer #6 for concierge and Butler tips- thank you, this is new info for us. Once on a Mexican Rivieria cruise on Crystal, we had a penthouse suite and ate out exactly twice in two weeks andnever unpacked evening clothes. Unless it is something crazy, it shouldn't be a problem. For those who have sailed in the Haven before, can you tell me what "requests" or "services" our butler will handle for us? I have heard yes and I have heard no. If you are on a cruise line that also features a dedicated suite concierge, your cruise butler may work with them or you can visit the suite concierge directly to book reservations and see menus beforehand. Requesting a single non-entree item like a soup or a dessert in advance typically will not incur a charge (as noted, doing so at seating is very disruptive to operations and they MAY decide to charge you if they will even do it.) We have our butler keep bowls of M&Ms (plain or peanut), Gummy Bears, Bar Mix, Chips filled (most go into ziplocks). And other stupid questions. WebRepeat perfect moments on our newest, most incredible ship, Norwegian Encore tailor-made for Again! I was so annoyed that my big surprise was ruined. Pennsylvania The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. There is also a private sauna reserved for guests of The Haven. What made it extra special was that I was with my mom. Along with creating this website and blog, I work in an office full-time and as a mom to two energetic young men. It IS vacation, right? Why all the upsell offers from NCL? 2. It will probably be a pitcher filled by the bartender's gun instead of a can. Princess Cruises We mentioned our desire to our Butler and an hour later a copy of each day's menu for the Manhattan Restaurant was laying on the dining table in our room ready for us to look over. . Kimpton Ask your cruise butler to empty the mini-fridge and use this space to store a late-night snack. 6. 266 downloads, Came back to find this. Great guy and did a Great joy. You know, I thought that you would enjoy knowing that the kind of service you receive from any cat room is really up to the cabin person. A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). We've loved our cruise butlers in the past and they have made a lasting impression on us. Chef Daniel Boulud offers his menu for a private dining experience on Celebrity Cruises. Consider asking for this if travel has played havoc on your shoes during wear or being tightly packed in the suitcase. The Concierge will help you book shows, dinner reservations. Washington D.C. RichardPietschmann / Special to Cruiseable. If you plan to request more items, have the butler bring to your cabin. WebThe Haven is your answer! Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. No guarantee of success but it is worth a shot. You have nicer amenities, such as robes and slippers in your cabin. If it's on the ship, the butler will bring it. But the first thing that comes to mind is "what do I even do with a butler?" We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. Bay Area Calfornia - will they serve you course by course for dinner? Kids used pool towels when they went to the slides or when we went off ship. Our butler name was Lucky. The pool is tiny. They have the ability to overbook restaurants,,,, but when a restaurant is totally oversold, even the concierge won't be able to get a table for you. Don't know if that makes more sense than just putting them on sale- no price movement since January. They do a nice job in the haven of making you want to go back. You are awesome! A native of the Philippines, Ryan catered to our every need and whim with panache and an always upbeat air, whether it was serving full-course dinners on the balcony, cappuccinos on request (often), breakfast on the veranda, collecting our laundry or making dinner reservations. - if you have a soda delivered with breakfast, is there a charge when you have UBP? Our butler on the Jade was outstanding. River Cruises I actually asked when I called for room service once if a regular person could bring me the food vs the moody butler. Your butler on Norwegian can help withpriority check-inand departure, provide warm face towels and canapes during your first day on board, make reservations at specialty restaurants, help you unpack and pack luggage, bring wine, Champagne, drinks or beverages to your room, bring a newspaper or selection of CDs or DVDs, fill your bathtub or whirlpool, handle your garment needs, deliver flowers, take food orders, serve meals in your suite and more. Please believe me we are not at all picky.. Richard Pietschmann / Special to Cruiseable. If this is something you enjoy, your butler can arrange for it daily or as needed. Butler service on the deck of Silver Shadow. Butler and Concierge are not included in the Daily Service Charge. Here's a rundown of what to expect from butler service on 10majorcruise lines: Who gets a butler: Silversea provides butler service to all guests on all nine of its ships: Silver Spirit, Silver Whisper, Silver Shadow, Silver Cloud, Silver Wind, the upcoming Silver Muse, and the expedition ships Silver Discoverer, Silver Explorer and Silver Galapagos. If you want to order breakfast in your cabin, you fill out a piece of paper (will be in your cabin) and check off what you want & leave it on your door the night before. Spanning and impressive 6,694 square feet. The key is to communicate with your butler. We are doing it in style at the, If you have suggestions of places My Virtual Vacations would love, reach out to us on our, Celebrity Cruises Canyon Ranch Spa Services, f there is something not on the room service menu you are craving, just write it in. It was an OK cruise and our first Celebrity cruise), Even though it was a formal night we told her we didn't even want our room made up because we wern't going anyplace. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. I can't rememberif the concierge them as well. )?- what are some of the afternoon canaps they offer? Plate of cut fruit. 2k to upgrade for 4 pax is a good deal. Thanks! You can probably count on the conciergeor do it yourself. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. There is no stopping us! Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. How do you know who paid full price and who used upsell? We usually don't use them for much. They will even clean it up afterwards! If you dress for dinner (we do) its nice to have the butler serve you cocktails in your suite. Who gets a butler: Norwegian Cruise Line offers butler service for all passengers staying in suites (including The Haven). Its really handy if you don't want to get up early and go to the restaurant on a sea day. If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. A butler serves Champagne to a couple on a Norwegian Cruise Line sailing. Our butler on POA was just ok. We never saw the concierge. I've heard from many suite guests they request cocktails and. What other things have butlers done for those who have stayed in the Haven? I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. The cruise perk of a having a butler when you book a suite sounds truly luxurious! We asked the room steward for extra towels and we had plenty. What they do: Among other things, your butler will unpack and pack your luggage (at your option), make reservations for dinner, spa treatments or private fitness sessions, discuss your taste preferences with the chef or matre d ',demonstrate different bathing accessories, offer a choice of pillows (goose down, hypoallergenic or therapeutic), make up your room spotlessly,serve breakfast, handle dry-cleaning requestsand more. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. If this happens, your butler will point you in the right direction to book another excursion and confirm your refund. If it is on the ship and a reasonablerequest they will deliver. I've found a variety of pillows such as: Not all mattress are the firmness or softness you desire, or a roll-away bed might be a little worn. When pricing out cabins on Norwegian Prima in a Haven Penthouse balcony versus a standard balcony cabin, the cost is 2.5 to 3x more. We had a massive suite with huge windows looking out to sea and we were just steps from the pool via a foyer, and Leena assisted me and my mother throughout, making it a voyage of pure bliss. You will be able to leave a comment after signing in, By You'll see its not as pretentious as it sounds. There are usually gummy bears and M&M candies at the havens pool in the afternoon, but you can ask your butler to have a bowl filled in your stateroom. If you want more or less of something, let the butler know. Also he/she will bring you afternoon finger food. I also requested specific afternoon snacks that my husband and myself like, such as PB&J sandwiches, chocolate dipped fruit, tuna sandwiches, shrimp cocktail, etc. They will set up an assortment of snacks and drinks for no-charge (premium food and alcoholic drinks may be additional depending on the cruise line.) The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. Cruise And Travel Tips I hope youll be able to cruise and enjoy butler service. Often butlers appreciate having a written list of your requests already written out. He was tipped very well for that week. We had twowhite tablecloth dinners. The second time the butler brought it all but stood outside our slightly opened door with the cart and brought it in course by course. We tipped according to service used and received. This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Congratulations on your upgrade your going to be spoiled for life. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". What they do: Butlers act as a personal concierge. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. WebMake requests, such as for dining reservations, private shore excursions and beauty appointments, well in advance so butlers can manage their time to make your wishes reality. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! These are the Let the Butlers of Oceania Riviera take care of your packing and unpacking needs during your stay. By the way - my wife still thinks we're in an interior cabin on a lower deck. Lots of great info here- thanks everyone! Needless to say he got zero from us! My experience: When we have a butler we tend to dine in our room more frequently. Scandinavia/Russia They run around like crazy. Lots of great info here- thanks everyone!Ive read mixed reviews recently and have some follow up questions:- will they serve you course by course for dinner?