I have been through the most torturous process, including two-hour waits on hold. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. expand_more. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. From. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. The airline has seen a better recovery than it expected, largely in part due to cargo services. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. 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Are they just been difficult hoping I will take the flight credit? Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. Birth certificate, identity card or passport must be presented for children or infants. Re: Thai Airways Refunds -- Latest Info? Denied boarding To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . The fare difference is paid by the passenger. The cancellation policy of this airway identifies two primary ways for this. THAI operating direct services between New Zealand and Thailand All rights reserved. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. The following year, Thai lost US$369.5 million. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. How to Apply for Money Back? After following the cancellation, you can click on the raise a refund request. I would not be surprised if TA didn't make it out of bankruptcy. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. BOOK TIMETABLE Additional Services Return One - Way From To Returning : I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. He commenced working with the Thai Examiner News Desk in May 2018. Talking point: have you given up on airport WiFi? When required further assistance. All rights reserved. . Book Flights from Kunming to Jakarta with Thai Airways. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways From . Thai Airways Refunds due to Covid - any luck? Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Thai Airways refunds possible, reorganisation approved. Furthermore, choose your plane ticket and hit the Cancel tab.4. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. On the sites first page, you can look for the Manage button. It should be between the revocation and the planes scheduled departure. Flights from Bangkok to Brussels. He is a sub editor with the Thai Examiner news website since it began in 2015. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. 1 Passenger, Premium Economy & Economy. Well send you an email containing the activation link. The coronavirus pandemic has left visitors with a lot of concern for a longer period. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Jennie Barber was awarded a full refund of 2,523.42 to cover the . While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. To be eligible for a return, you should meet certain criteria. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. THAI also has codeshare arrangements with more than 20 other airlines. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. By clicking Accept, you consent to the use of ALL the cookies. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. The airline has seen a better recovery than it expected, largely in part due to cargo services. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. The revised business plan, approved on Thursday, was submitted on July 1st last and came after a creditors meeting was held electronically on September 1st 2022. Reversals can occur for a variety of reasons. This policy rule applies to all sorts of fares. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Hi Guest, join in the discussion on The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. The customer care number of Thai Airways can be reached at (66-2) 356-1111. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! 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Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. A representative can then access this data. 3. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. The flights were paid for on a credit card and we were due to depart in August. Return trip. Click on the My booking feature in the Manage section.3. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. No one arrived. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. It additionally plays an important function in paying compensation or reimbursement to the tourists. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Firstly open the main website of Thai Airways.2. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. Even when the airline reverses the bookings, this policy can be quite helpful. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Thai Airways International are forced to cancel flights due to the coronavirus. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Just under four months all up. The amount refunded will be calculated based on the value paid for the ticket originally. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Today, Thai Airways may be canceled for multiple reasons. Visit www.thaiairways.com for more information. Once a booking has been displayed, the procedure will go ahead. THAI is pleased to extend its validity up until December 31, 2023. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . After 01st of July the flight will be operating three days a week. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. I'm still waiting. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. . Log in below. All rights reserved. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Unfortunately, less than the 180 days promised to the OP. I've twice emailed the Sydney Thai office but as yet not a single reply. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. By accessing the main site, a tourist can obtain a refund from Thai Airways. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. expand_more. A week went by without any response and today i . 9. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Well send you an email to re-activate your account and enter a new password. The mammoth 2020 loss coincided with the airline . With the help of this policy, visitors can easily revoke their bookings. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Resend one to yourself here. Refund just landed on the Amex. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . This policy or feature can be very flexible for travelers. THAI can unfortunately not handle or be of assistance with these bookings. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Did you miss a connecting flight? If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). THAI Airways. Moribund Airways (formerly known as Thai Airways are going no where fast. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. Passengers may have entire control over whether or not they may want to travel with the carrier. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. The carrier and reverse it at the agent state of insolvency when will thai airways refund flights no easy task with a degree in and... Based on the my booking feature in the Manage button to know all the terms and of! 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