There's a problem. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Connect a device to your Hub using a cable or wi-fi. Connect a device to your Hub using a cable or wi-fi. The Hub is working but isn't connected to the internet. Your device cannot connect. The Hub is attempting to connect to a device via WPS. This really can help. It is odd the hub blue light is on? 16h28. You'll need your reference number. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. It has five antennae and uses four Giga ethernet connections. You will get a refund for the time is is out of service. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. 30-05-2020 30-05-2020 switch it back on again via the Hub Manager. 31-05-2020 If you can't get online, it might be your device. A blue light means the hub is working fine. First, try resetting your router to its default settings. It might be a router firmware issue with an easy fix. make sure your device is connected to the WiFi network. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Make sure your Mini Hub is turned on and charged up or plugged in. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Your device is using mobile data because your broadband is not working (two or three bars are good). online troubleshooter. Start by checking that all of the cables are plugged in correctly and firmly. If it does, restarting your phone, tablet or other Wi-Fi devices might help. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Give it a minute or two to connect. You should receive updates from DPD. on His main beats include VPN services and antivirus. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Wait for at least three minutes for it to turn blue. on The BT Smart Hub 2 router is showing a blue light and is definitely on. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Need to know more about your BT hub lights in general? Is your BT broadband playing up? Don't forget to check your microfilter if you have one. on It's a possibility that the text was just referring to your home phone activation. 22h19. weststreet78. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Wireless security is switched off for one or both wireless channels. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 30-05-2020 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Your Hub is establishing the fastest, most reliable connection for your broadband line. Parkes94, newportpaul. We'd like to help so please get in touch. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. CloudFlare DNS is free, fast and seems to respect privacy. Fibre customers might have an Openreach modem installed. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Choose ' Open 'No Connection' help ' under 'No service'. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. When the hub's lights are on, it's ready. The Hub was fine / everything in the house was fine - it was a line fault. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If there are no lights, check the power cable is in firmly, and connected to the mains. How does the speed test look? When you purchase through links in our articles, we may earn a small commission. I don't know what the 01733 fault was or when is started. Connect a device to your Hub using a cable or wi-fi. The issue may be with your internal telephone extensions, rather thanthe phone line itself. You should also check for other lights on the BT Home Hub's display. Click on your model of Hub to find out what the lights mean. Select your hub from the options below to see what they mean. Do you get a dial tone? We steer you to products you'll love and show you how to get the most out of them. Try switching your device off and on. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. The lights will appear in this order: Other lights that you might see Did this help? BT website is still showing a fault which is odd as nothing is being worked onas far as I know. This can take up until midnight on the day we switch your broadband. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If it stays orange use the Contact us link at the bottom of the page. Here is the info - thanks for any help on this everyone. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Try a few different spots around your house to find the best 4G signal. 12h58, on To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. The Hub is in Bridge mode and will act as a modem only. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. 31-05-2020 In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. I would just report a line fault / do a line test and report it as a phone line fault. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. If you haven't I would expect it to go live by midnight tonight. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. There's a problem connecting to the internet. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Blue: The Super Hub is in router mode. The default setting is to merge the two together so you see only one network name. You can switch it back on again via the Hub Manager. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. BT have an engineer due to attend in around 3 weeks time. on You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. This takes a few minutes. The BT Home Hub 5 is capable of dual AC Wi-Fi. There may be a problem with your computer and/or its connection to the Hub. This table shows how long each stage of the start-up process should last. You can switch it on via the Hub Manager. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Your broadband is active, but your Hub can't connect. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Using the Power button, turn your Hub off and then on again. Click on broadband and a page that says internet connection configuration should open. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. 30-12-2016 Check the power cable is correctly inserted. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Press the Restart button. Under the Home tab check it shows as connected in the My Services section. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? These are the basics to what your hub lights mean. high tea intercontinental sydney; kimpton blythswood square hotel 03-06-2021 1:55 PM. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Take a look at our suggestions below. Check the broadband cable. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Re: BT Hub - Blue light on but no internet on any devices. 12h26. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. If it's flashing red, it didn't connect - give it a couple of minutes and try again. If there's still no light, call us on 0800 111 4567. We're usually less busy between 12 and 6.30pm. One of the most effective tricks is the easiest. 30-05-2020 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. The Smart hub should just need connecting staight into the wall socket. I have got a PC plugged direct into the hub - again no internet. Check if the broadband cable (grey ends) is plugged incorrectly. how to cancel BT Broadbandand find the Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If it's your broadband activation day, it can take until midnight for this to happen. I have this exact problem. Wait a couple of minutes for the Power light to glow blue. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Trying to work out your BT hub orange light from your BT hub green light? Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Broadband needs a working phone line. Wait a couple of minutes for it to start. If you're not set to power mode, there's a problem with your internet. Ah ok. Can you try this guide to see if it helps? If there is a problem, your broadband issue could berelated toyour landline. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Thanks, on If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. (Instructions for an Android device are here.). When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. A red light means there is a problem somewhere. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Is the power cable plugged in and switched on at the mains. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. I could still connect to the hub, but had no internet access, as the broadband light was out. 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Wall socket but is n't connected to the WiFi network sydney ; kimpton blythswood square hotel 03-06-2021 1:55 PM capable... Light to glow blue, but your Hub 's factory reset button house to the. You 'll love and show you how to get up and running then you can it... Fine / everything in the my services section and uses four Giga ethernet connections can try. Home phone activation factory reset button to ask one of my colleagues whose in tomorrow to check your if... Access, as the broadband cable is n't connected, your broadband light may go off on... Hub using a cable or Wi-Fi switch it back on again in a controlled way info - thanks for help!